Frequently Asked Questions

Can I use my phone camera for video consultations?

Yes, the virtual consultation will work on your computer, tablet, or smart phone. Ensure you select ‘front camera’ before you connect.

Will consultations be the same length as usual?

Yes, consultations via video or telephone will be the same length as a face-to-face appointment.

Will my insurer cover it the same as a face-to-face consultation?

Yes, all major insurers are now covering remote consultations but, please do check this with your insurer when authorising your appointment.

For self-pay, will I be charged the same amount as a regular consultation?

Yes, as you will be receiving the same expert care, the fee for the appointment is the same.

Is the consultation private?

Yes, your consultant will ensure they are in a private space where they cannot be overheard. Please make sure you are set up in a comfortable and private environment as you will be discussing your private medical history.

Is the consultation secure?

Yes, we are adhering to the same principles and data privacy as our in-house consultations, the video is not stored so will not be shared with anyone.

How will consultants prescribe treatments?

Any prescriptions will be made electronically.

How will I be accurately diagnosed without imaging and/or blood tests?

You can still be referred for some imaging procedures and bloods – your doctor will explain the limitations of remote consultations during your consultation.

What happens if my consultant refers me for imaging and/or blood tests?

We are currently providing Ultrasound Scan and Blood tests services to our patients. For further investigations we will refer you to nearest center.