Patient Information
Complaints & Feedback
Complaints
Despite all our efforts, we appreciate that on occasion the service provided may fall short of the standards to which we aspire. To help address such cases we have a feedback complaints procedure in place. If you have any thoughts or concerns you would like to raise with us about any aspect of the service provided, please speak to a member of staff. We will do our best to address any issues there and then to make experience better. However, if the matter is not addressable in the moment, we will provide you with a copy of the complaint’s procedure. Please click here to download a copy. In addition, the clinic is regulated and inspected by the Care Quality Commission. You may contact CQC for your observations at: Care Quality Commission, National Correspondence Citygate, Gallowgate, Newcastle-Upon-Tyne, NE1 4PA E: [email protected] T: 0300 616161Feedback
If you didn’t manage to complete our Patient Satisfaction Survey, please feel free to download them here by clicking on the relevant survey; you can either post it directly to the clinic, drop it off in person or alternatively email us.
Download our patient satisfaction survey 